Plans Change. We Get It.
Each experience has a specific cancellation policy.
You can find the policy for your chosen activity on the experience page before you book.
Already have a booking? Your ticket has all the details.
To cancel a booking, just follow the steps in your account.
Cancellation Options
Free Cancellation
- Full refund (100%): Cancel 24+ hours before the start time
- 50% refund: Cancel 12-24 hours before the start time
- 25% refund: Cancel 4-12 hours before the start time
- No refund: Cancel less than 4 hours before the start time
Note: Changes are not accepted within 24 hours of the start time.
Moderate
- Full refund: Cancel at least 4 full days before the experience starts.
- No refund: If you cancel within 3 full days of the start time.
- Changes are not accepted within 3 full days of the start time.
Strict
- Full refund: Cancel at least 7 full days before the experience starts.
- 50% refund: Cancel 3-6 full days before the start time.
- No refund: If you cancel within 2 full days of the start time.
- Changes are not accepted within 3 full days of the start time.
Non-refundable
These bookings can’t be changed or cancelled. The amount you paid will not be refunded.
Custom
Some experiences have unique terms. You can find these in the “Cancellation Policy” section on the experience page.
A Few More Details
- All cancellation times are based on the local time zone of the experience.
- For experiences without a set start time, the cancellation deadline is 11:59 PM local time, two days before the start date.
- A “day” refers to a full 24-hour period prior to the experience start time.